Good Hair Days

In the United States, food servers, bellhops, cab drivers and many others rely on tips to make a living. USU researchers found that female hairstylists consistently received higher tips if they told a client, "Your hair looks terrific," than if they offered no compliment at all. The findings suggest that ingratiation may foster increased customer satisfaction.

For more information, contact John Seiter, associate professor, Department of Languages, Philosophy and Speech Communication, College of HASS, Utah State University, 435-797-0138.